Privacy Policy

Pest Pulse Limited, trading as “Pest Pulse”, is committed to doing business with integrity which includes taking good care of the personal information, of our employees, customers, pest control partners and other people that we use as part of doing business.

This privacy policy applies to our websites, applications, products or services that link to this policy or do not have a separate privacy policy. We hope you take the time to read this policy. It is important to check back often for updates to this policy as we may amend this privacy policy from time to time in order to reflect changes to the service, including additional products or services offered by us. We will give you reasonable notice of any changes to the privacy policy. This privacy policy was last updated on 2 October 2018.

1. Who is the Data Controller?

The Pest Pulse data controller is Pest Pulse Limited of Anne Brady McQuillans DFK, Iveagh Court, Harcourt Road, Dublin 2, D02 R640, Ireland.

Pest Pulse processes information about you which is personally identifiable (“Your Information”) when you use the Pest Pulse app or website, whether you are a customer, pest control partner or simply a visitor. The processing of personal information is integral to many of our operations. It ensures that we can meet the expectations of our customers and improve our service to them. Personal information is also essential in how we look after our employees. The people whose information we use trust us to safeguard that information.

If you have any queries about how we use Your Information or have a complaint, please contact us at info@pestpulse.com.

2. How we collect and use Your Information?

We may collect and process the following data about you:

Customers:

  • your name, contact details, other registration or profile information and reporting information about your use of Pest Pulse;
  • where you choose to use Pest Pulse social networking features, such information that you post or about you;
  • location data;
  • pest control technician performance, operational and financial details;

Pest Control Partner

  • your name, contact details, other registration or profile information and reporting information about your use of Pest Pulse;
  • details required in order to collect and pay to you any fees as relevant;
  • where you choose to use Pest Pulse’s social networking features, such information that you post or about you;
  • location data;
  • pest control technician performance, operational and financial details;

Visitors

  • cookies information as set out below;
  • other data that you choose to provide to us;

All

  • if you contact us, we may keep a record of that correspondence;
  • any other information provided by you pursuant to your use of Pest Pulse.

We use Your Information in the following ways:

  • to provide the Pest Pulse services to you including processing any orders and payments;
  • your contact details may be used to notify you about changes to Pest Pulse or respond to any communication or request from you;
  • if you have told us you want to receive marketing communications, to provide you with marketing communications about our products and services and those of third parties which we think may be of interest to you. This may also include marketing communications on social media platforms (including Facebook) used by you. You can ask us to stop sending you marketing communications by emailing us at info@pestpulse.com or by clicking on the “unsubscribe” link in any marketing email we send you;
  • to monitor the use of Pest Pulse;
  • to investigate any complaints or potential breaches of the service;
  • where you are a Customer or Pest Control Partner, to provide you with relevant reports including aggregate information based on other operation and financial performance (although please note that this information will always be aggregate, anonymous, statistical information and will never identify you to anyone).

3. Information which we may share with third parties

We never disclose Customer or Pest Control Partner reporting information to anyone (except pursuant to a court order or otherwise where required by law).

We only disclose Your Information (other than operational reporting information) as follows:

  • to any suppliers and subcontractors (including payment providers) in order to fulfil the service;
  • if we (or a part of our business) are acquired by a third party, Your Information may be one of the transferred assets;
  • to any relevant public authority or law enforcement agency, including for example where we suspect you have committed a criminal offence or we suspect fraud where required by law, regulation or legal proceedings;
  • in order to enforce or apply the Customer Terms & Conditions, Pest Pulse Partner Terms & Conditions or any other agreement to which you and we are a party, as applicable;
  • if you have told us you want to receive marketing communications, to third parties engaged by us to provide you with marketing communications about our products and services. This may also include social media platforms (including Facebook) where we provide limited information about our users (e.g. their email address) to the social media platform so they can provide to us an anonymous demographic profile of our users with profiles on that platform to inform our targeted marketing activities on that platform.

You should take care when using any Pest Pulse social networking features since the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.

Your Information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. We will ensure any data export is undertaken in accordance with relevant data protection laws and take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this privacy policy.

4. How do we protect Your Information?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Information, we cannot guarantee the security of data transmitted to the Service; any transmission is at your own risk. Once we have received Your Information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Access to Your Information and corrections

You have the right to request information from us at any time about Your Information that we hold about you. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of such information, please contact us at info@pestpulse.com. We may make a small charge for this. You may ask us to correct or remove information you think is inaccurate by contacting us. We hope you will be happy with the way we handle your information but if not you have the right to complain to the Data Commissioner if there is a problem - for more information visit www.dataprotection.ie

6. Data protection

Data protection security refers to the safeguards and encryption techniques employed by Pest Pulse to ensure that the integrity of Your Information is maintained. Pest Pulse considers the protection of this data of paramount importance and central to your privacy. We have taken appropriate technical and organisational measures to guarantee data protection, in particular to protect your personal data against access by third parties, as well as accidental or intentional modification, loss or destruction. Such measures are reviewed periodically.

7. Cookies policy

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively.

Cookies perform various different functions. For example, some cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests.

We use certain cookies as part of our Pest Pulse services. The cookies used are session cookies for the purpose of enabling you to use the service (for example to enable you to complete a registration or access information).

You can amend your browser settings to block some or all cookies. You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In additional, you can delete cookies that have already been set. You should be aware that if you block cookies, this may prevent you from being able to use all parts of Pest Pulse.

Pest Pulse will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies.

8. Data storage period

Pest Pulse is subject to various retention and documentation requirements. The required periods, e.g. from tax law, can be up to 10 years. Moreover, special statutory provisions can make a longer retention period necessary, e.g. evidence in the context of statutory periods of limitation. If data are no longer required for compliance with contractual or statutory requirements, they are regularly deleted, unless their limited further processing is necessary for the purposes listed above.

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Pest Pulse

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    Protect your premises against pests 24 / 7

  • Save on costly infestations

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    Protect the environment & meet new regulations

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